Start a project
Tell us about your residential or commercial project through our proposal form.
Request a ProposalVideo Guide
Not Just a Sales Pitch: How We Build Trust
A first visit should feel like a conversation, not a sales pitch. In this short video, our team explains how we approach every proposal visit, from painting to floor coatings: asking questions, learning what you want, and finding out whether we are the right fit.
Watch the video
A partnership, not a pitch
Hear why we tell clients up front that we may or may not be the right fit for them. Learn more about who we are.
If the video does not load, watch it directly on YouTube.
Read video transcript
Video transcript
I think building trust with the homeowners is really getting to know what they want, right? Trying to find a solution, asking a lot of questions, seeing what would be the best fit for their project. Another way we build trust is finding out what they’re trying to accomplish and seeing if we’re even a good fit for each other. So they feel a little bit more relaxed, knowing that I’m not here trying to just sell them.
What I do, and what we do as a company, to make the client feel more comfortable during the estimating process is letting them know up front that we may or may not be the right fit for them. But if we are, that’s awesome, and we can move forward, and if not, that’s totally okay.
It’s important to me that we’re perceived as a partner, not salesman to customer. It’s more of a partnership. We want to make sure that we are on the same page. Full transparency and full trust is between both us and the client.
How we work
What to expect at your first visit
Trust starts before there is a proposal on the table.
- 1
Questions first
We ask a lot of questions to understand what you want and what your project needs.
- 2
The right fit
We find out what you are trying to accomplish and whether we are a good fit for each other.
- 3
No pressure
We tell you up front that we may or may not be the right fit, and either answer is fine.
- 4
A partnership
Full transparency on both sides keeps everyone on the same page.
Choose the Right Path
How can we help?
Call the office
Speak directly with our team during weekday office hours.
Call (914) 350-5579Send an email
Write to Customer Care about a general question or an existing project.
Email Customer Care